Help & FAQs

To place an order, simply add the items you would like to purchase to
your cart and then proceed to the checkout. Here you will be prompted to
enter your shipping and billing information, and can choose your
preferred shipping and payment methods. Once you have reviewed and
made the payment you will receive an email and SMS with the order confirmation and another email/SMS when the order is dispatched.

Sometimes the emails may be going to to SPAM/PROMOTIONS/UPDATES folder.

If an item is out of stock, you will see a message indicating that the item is unavailable. You can choose to be notified when the item becomes available again or select a similar item.

After you place an order, you will receive an email confirming your order details and providing you with a reference number. If
you do not receive this email, please check your spam folder or contact
us to confirm the status of your order.

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

If you need to cancel or modify your order, please contactus as soon as possible. We will do our best to accommodate your request,but please note that once an order has been shipped, it cannot be modified or canceled.

Currently we do not offer international shipping.

It depends on where you are located and the mode of shipment.

Once your order has been shipped, you will receive an email with a tracking number. You can also track your order by logging into your account on our website or use the below link to track

For prepaid order we either use India Post, DTDC or Delivery depending on which courier partner has faster and better service based on our data. For Cash on Delivery (COD) we use Delhivery.

If your order has not yet been shipped, we may be able to change the shipping address. Please contact us as soon as possible to request an address change.

We take great care in packaging our products to ensure they arrive in perfect condition. However, If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged
before delivery,please refuse to accept the package and return the package to
the delivery person.

Also, please call our customer care number or email us mentioning your Order ID with 24hrs.

A total of 3 delivery attempts will be made to your address after which the package will be sent back to our registered office by
the courier company. If the customer requests re-delivery of the returned order,then the additional shipment charges have to be borne by the customer.

Orders once processed/shipped will take 3-5 business days to arrive for address in South India, 3-8 days for address in North India and 5-15 days for address in North East. Estimated delivery details will be provided in your shipping
email.

Cash on delivery (COD) orders will take 2-3 days additional from the prepaid orders

We accept all major credit/debit cards, UPI, E-Wallets and Net Banking

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

Please note that returns accepted for unused items in their original packing and the shipping charges have to be borne by the customer.

Refunds are processed within 7 days from when we receive the item(s).

We take the privacy and security of our customers' information very seriously. Please refer to our Privacy Policy for more
information on how we collect, use, and protect your personal data.

You can create an account by clicking on the "Sign Up" link at the top of our website and entering your email address and a
password. This will allow you to track your order history and make future purchases more quickly and easily.

You can use a coupon code by entering it into the designated field at checkout. The discount will be applied to your order total
before you submit payment.

You can contact us at below

Email : support@cabraloutdoors.com

Call : +91-7483148696

Whatsapp : 7483148696